Terms of Service

Last updated: 31 August 2026

Welcome to OUTERTRAX. These Terms of Service (“Terms”) apply to your use of the OUTERTRAX website and any purchases made through our online store.

By using our website or placing an order with OUTERTRAX, you agree to these Terms.

1. About OUTERTRAX

OUTERTRAX is an online clothing business specialising in outdoor clothing and apparel.

Throughout these Terms, “OUTERTRAX”, “we”, “us” and “our” refers to OUTERTRAX.

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not:

• Breach any applicable laws or regulations
• Interfere with the operation or security of our website
• Attempt to gain unauthorised access to our systems
• Copy, reproduce or use our website content without permission
• Misuse our website or services

We reserve the right to refuse service or restrict access to our website where reasonably necessary to protect our business, customers or website.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, sizing information and other product details on our website are accurate.

However, colours may appear slightly different depending on your device, screen settings or lighting.

Product availability may change without notice.

We reserve the right to limit quantities of products available for purchase.

4. Pricing

All prices displayed on our website are shown in Australian dollars (AUD) unless otherwise stated.

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been accepted and paid for.

We will take reasonable care to ensure prices are displayed correctly. If a significant pricing error occurs, we may contact you before fulfilling the order.

5. Orders

When you place an order through our website, you are making an offer to purchase the products selected.

After placing an order, you should receive an order confirmation.

An order is not guaranteed to be accepted if:

• The product is unavailable
• There is an obvious pricing or listing error
• We suspect fraudulent or unauthorised activity
• We are unable to process payment
• We are unable to fulfil the order for another legitimate reason

If we are unable to fulfil an order that you have already paid for, we will contact you and arrange an appropriate refund where required.

6. Payment

Payment must be successfully received before your order is processed and shipped.

Payments are processed through the payment methods available at checkout.

We do not generally store your complete payment card details.

7. Shipping

We ship OUTERTRAX products within Australia and New Zealand.

Shipping costs and estimated delivery timeframes will be displayed at checkout or communicated through our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside our control, including postal delays, weather, customs processing or other carrier disruptions.

Customers are responsible for providing accurate delivery information when placing an order.

Please refer to our Shipping Policy for further information.

8. New Zealand Orders

Orders shipped to New Zealand may be subject to applicable customs requirements, taxes, duties or other charges.

Where applicable, these charges may be the responsibility of the customer.

Any applicable taxes or charges that OUTERTRAX is legally required to collect will be handled in accordance with applicable laws.

9. Returns, Refunds and Exchanges

Our Returns & Refunds Policy explains the process for requesting returns, refunds and exchanges.

Nothing in our Returns & Refunds Policy or these Terms limits any rights you may have under applicable consumer protection laws.

For Australian customers, this includes rights under the Australian Consumer Law.

For New Zealand customers, this includes applicable rights under the Consumer Guarantees Act 1993 and other New Zealand consumer laws.

10. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under Australian law.

Where a product does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.

11. Intellectual Property

All content on the OUTERTRAX website, including but not limited to:

• OUTERTRAX logos
• Brand names
• Product designs
• Photographs
• Graphics
• Written content
• Website design
• Images and marketing materials

is owned by or licensed to OUTERTRAX unless otherwise stated.

You must not reproduce, copy, modify, distribute, sell or commercially use our intellectual property without our prior written permission.

12. User Content

If you submit photographs, reviews, comments or other content to OUTERTRAX, you agree that you have the right to provide that content.

By submitting content, you grant OUTERTRAX permission to use it for legitimate business and marketing purposes where permitted by law.

You should not submit content that is unlawful, misleading, offensive or infringes another person's rights.

13. Website Accuracy

We make reasonable efforts to keep our website information accurate and up to date.

However, we do not guarantee that all website content will always be complete, current or free from errors.

We may update, change or remove website content at any time.

14. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, delivery providers, analytics services and other technology providers.

Your use of those services may also be subject to the relevant third party's terms and policies.

15. Website Availability

We aim to keep the OUTERTRAX website available and functioning properly, but we cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our reasonable control.

16. Limitation of Liability

To the extent permitted by law, OUTERTRAX is not responsible for losses arising from your use of the website that are caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

17. Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where the cause is outside our reasonable control.

This may include events such as natural disasters, severe weather, transport disruptions, strikes, government restrictions, internet or technology failures, or other events beyond our reasonable control.

Where reasonably possible, we will communicate with affected customers and take reasonable steps to minimise the impact.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read our Privacy Policy.

19. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on our website with the updated date.

Your continued use of our website after changes are published means the updated Terms will apply to your future use of the website and future purchases.

20. Governing Law

These Terms are governed by the laws applicable in Western Australia and Australia, except where applicable consumer protection laws in another jurisdiction, including New Zealand, provide you with additional rights that cannot legally be excluded.

21. Contact Us

If you have any questions regarding these Terms, please contact us:

OUTERTRAX
Email: support@outertrax.com.au