Shipping Policy

Last updated: 31 August 2026

OUTERTRAX ships outdoor clothing and apparel throughout Australia and New Zealand.

1. Order Processing

Orders are generally processed and dispatched within 2–4 business days after your order has been placed.

During product launches, sales, promotions, public holidays or periods of high order volume, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where tracking is available.

2. Shipping Within Australia 🇦🇺

Standard Shipping: from $11, calculated by order weight at checkout.

Express Post: from $13.20, calculated by order weight at checkout.

Free Standard Shipping on all Australian orders over $250.

Delivery timeframes are estimates only and are not guaranteed.

Delivery times may vary depending on your location, the shipping provider and circumstances outside our control.

3. Shipping to New Zealand 🇳🇿

We also ship OUTERTRAX orders to New Zealand.

Standard Shipping: Flat Rate of $29 AUD

Free Standard Shipping on all New Zealand orders over $350.

Tracking information will be provided where available.

International delivery times may vary due to customs processing, border requirements, weather, carrier delays and other circumstances outside our control.

4. Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

From time to time, OUTERTRAX may offer free shipping promotions or discounted shipping. Any promotional shipping offer will be subject to the terms stated at the time of the promotion.

5. Tracking

Where tracking is available, tracking details will be sent to the email address provided when placing your order.

Please allow some time for tracking information to update after your order has been dispatched.

If your tracking information has not updated for several business days, please contact us and we will assist where possible.

6. Incorrect Delivery Information

Customers are responsible for providing a correct and complete delivery address when placing an order.

If an order is returned to OUTERTRAX because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.

Please contact us as soon as possible if you notice an error in your delivery address after placing your order.

We cannot guarantee that an address can be changed after an order has been dispatched.

7. Delayed or Lost Parcels

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's network and estimated delivery timeframes.

If your parcel is delayed, please contact us so that we can assist with tracking the shipment.

If a parcel is confirmed to be lost, OUTERTRAX will work with the shipping provider to investigate and provide the appropriate remedy in accordance with applicable consumer laws.

8. Damaged Parcels

If your order arrives damaged, please contact us as soon as possible.

We may ask you to provide photographs of the packaging and the damaged item so that we can investigate the issue with the shipping provider.

9. New Zealand Customs, Duties and Taxes

Orders shipped to New Zealand may be subject to customs requirements, duties, taxes or other charges depending on the order and applicable New Zealand laws.

Where applicable, any charges that are legally payable by the customer will be the customer's responsibility unless otherwise stated at checkout.

OUTERTRAX is not responsible for delays caused by customs or border processing.

10. Delivery Estimates

All delivery timeframes provided by OUTERTRAX are estimates only.

Delivery may take longer during:

• Public holidays
• Sales and promotional periods
• Product launches
• Peak holiday periods
• Severe weather
• Postal or courier disruptions
• Customs or border processing
• Other circumstances outside our reasonable control

11. Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to customers under applicable consumer protection laws.

For Australian customers, this includes rights under the Australian Consumer Law.

For New Zealand customers, this includes applicable rights under the Consumer Guarantees Act 1993 and other applicable New Zealand consumer laws.

12. Contact Us

If you have any questions about shipping or your order, please contact us:

OUTERTRAX
Email: support@outertrax.com.au