Returns & Refund Policy

Last updated: 31 August 2026

At OUTERTRAX, we want you to be happy with your purchase. If you need to return an item, please read the policy below.

Change-of-Mind Returns

We accept change-of-mind returns within 14 days of the date your order is delivered.

To be eligible for a change-of-mind return, the item must:

• Be unworn and unused
• Be unwashed
• Be in its original condition
• Have all original tags attached
• Not have any stains, marks, odours, pet hair or other signs of wear
• Be returned with its original packaging where reasonably possible

Items that do not meet these conditions may not be accepted for a change-of-mind return.

Customers are responsible for the cost of returning an item for a change-of-mind return.

Exchanges

We are happy to offer an exchange for a different size or eligible product, subject to availability.

If the requested size or product is unavailable, we may offer a refund or store credit.

Customers are responsible for return postage for exchanges.

Sale Items

Sale and promotional items may be returned for change of mind provided they meet the conditions above, unless otherwise stated at the time of purchase.

Your consumer rights for faulty, defective or incorrectly described products are not affected by whether an item was purchased at full price or on sale.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or is not the item you ordered, please contact us as soon as reasonably possible.

Please email us with:

• Your order number
• A description of the issue
• Clear photographs of the item and any fault or damage

We may ask you to return the item so that we can assess the issue.

If the product does not meet applicable consumer guarantees, OUTERTRAX will provide the remedy required by applicable consumer law, which may include a repair, replacement or refund depending on the circumstances.

For Australian customers, your rights under the Australian Consumer Law apply and cannot be excluded by this policy.

For New Zealand customers, your rights under the New Zealand Consumer Guarantees Act and other applicable New Zealand consumer laws apply and cannot be excluded by this policy.

Where applicable, OUTERTRAX will cover reasonable return costs associated with a valid faulty, damaged or incorrect-item claim.

Items Damaged Through Use

We are unable to provide a change-of-mind refund or exchange where an item has been damaged through misuse, improper care, accident, normal wear and tear, or failure to follow the product's care instructions.

This does not affect any rights you may have under applicable consumer law.

How to Request a Return

Please contact us before sending any item back.

Email: admin@outertrax.com.au

Please include your order number and the reason for your return.

If your return is approved, we will provide you with return instructions and the return address.

Please do not send a return to our business/home address without receiving return instructions from OUTERTRAX first.

Return Address

For privacy and security reasons, our return address is not published publicly.

An approved return address will be provided to you privately when your return has been authorised.

Refunds

Once your returned item has been received and assessed, we will process any approved refund.

Refunds will generally be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to make the funds available in your account.

Where a refund is required under applicable consumer law, we will provide the appropriate remedy in accordance with that law.

Shipping Costs

Original shipping costs for change-of-mind returns are generally non-refundable.

Customers are responsible for return postage for change-of-mind returns and exchanges.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, OUTERTRAX will cover reasonable return costs where required by applicable consumer law.

Consumer Guarantees

Nothing in this Returns & Refund Policy excludes, restricts or modifies any rights or remedies you may have under applicable consumer protection laws.

For Australian customers, this includes the consumer guarantees provided under the Australian Consumer Law.

For New Zealand customers, this includes applicable rights under the Consumer Guarantees Act 1993 and other applicable New Zealand consumer laws.

These rights apply in addition to any voluntary returns or exchange policy offered by OUTERTRAX.

Contact Us

If you have any questions about a return, exchange or refund, please contact us at:

OUTERTRAX
Email: support@outertrax.com.au