ORDERS
How do I place an order?
Choose your products, select your size, add them to your cart and proceed through checkout.
Can I change or cancel my order?
Orders can be cancelled within 1 hour of placing the order, provided the order has not already been processed.
Can I change my shipping address after ordering?
Contact us as soon as possible. We can't guarantee changes once an order has been processed or shipped.
SHIPPING
Where do you ship?
We ship Australia-wide and to New Zealand.
Do you offer free shipping?
Yes. Shipping is free on Australian orders over $250 and on New Zealand orders over $350.
How much is shipping otherwise?
Australian shipping is calculated at checkout based on parcel weight, with Standard and Express Post options. New Zealand orders ship at a flat $29.
How long does shipping take?
Delivery times depend on your location and the service you choose at checkout. You'll see the available options and any estimates before you pay.
Do you offer tracking?
Yes. Tracking information is provided when your order has been dispatched.
PRODUCTS
How do I choose my size?
Every product page has a full size chart in centimetres. Our jackets are an oversized fit, so if your child is between sizes, size up. Our shorts are true to size, and also size up if between sizes. Still unsure? Contact us and we'll help you choose.
Are the jackets waterproof?
Yes. The main fabric is 340 GSM with a 1000mm waterproof rating and is fully windproof, and the contrast panels are Nylon Oxford with a PU coating rated to 3000mm.
What are the shorts made from?
100% polyester with a DWR water-repellent finish. They're lightweight and quick drying.
How do I wash them?
Machine or hand wash inside out using a mild soap. No powdered detergents, bleach or fabric softeners. Tumble dry warm and keep away from fire.
RETURNS
Can I return something if I change my mind?
Yes. Eligible items can be returned within 14 days of delivery, provided they meet the conditions in our refund policy.
Can I exchange for a different size?
Yes. If the size isn't right, contact us and we'll arrange a size exchange.
Who pays return postage?
For change of mind returns, the customer pays return postage.
What if my item is faulty?
Contact us straight away. Your rights under the Australian Consumer Law and the New Zealand Consumer Guarantees Act are not affected by our change of mind policy.